TERMS, CONDITIONS AND POLICIES
Terms and Conditions
When you visit our website, www.redemptionseeds.com or order in any manner from us, these terms and conditions will help you understand our policies.
Shopping with Us
Our website provides a great deal of information about the seeds and products we offer. All information we provide is true and correct to the best of our knowledge. If you have any questions about the products listed, please contact us prior to ordering.
We reserve the right to correct any errors made in listing or describing products, including price, quantity or specifications and to reject any orders placed with erroneous information.
We accept MasterCard, VISA, American Express, and Discover on our website and for email orders. By providing your card information, you are consenting to the use of your card for your purchase and shipping. For postal mail orders, we also accept money orders, cashier’s and personal checks. Such orders are shipped when funds are received. All orders are subject to verification and may be rejected if we deem there is any fraudulent information being provided. Please use the Mail In Order Form for email or postal mail orders.
Orders begin processing to ship as soon as they are received through our website or via alternate methods of ordering. Orders cannot be cancelled or revised once submitted. Automatic and manual timestamps on all orders ensure they are processed on a “first in, first out” basis. Most are usually ready to ship in 1 to 3 days. Shipping is subject to verification of address, payment and availability.
Seeds are meant for your use and are not to be resold. We reserve the right to limit quantities of purchases and update prices according to availability and market fluctuations. We do our best to keep our website offerings up to date, however, availability and price shown is not guaranteed. If any products are unavailable at the time of processing, but expected in stock soon, they may be placed on a back order. If something you have ordered is on back order, it will be shipped as soon as it becomes available, generally within 30 days. You may receive a partial order of in stock items followed by the back ordered items. As a courtesy, if your order is split, we will use standard shipping to send the balance of items at no additional cost to you.
Another option is to ship a substitute item. You may select this option at checkout, and we will choose something comparable to your original choice and ship it to you at no additional cost. On a mail in order, you may select this option AND indicate your preferred substitution. We will do our best to make sure you have something similar to enjoy rather than leave you short.
More information can be found in the FAQ and Shipping sections.
Seeds are considered a perishable item and are therefore not returnable. Please make your seed choices with that understanding. Many varieties are packed by hand and all orders are double checked for accuracy before leaving our shop. But, if you experience a discrepancy with your order, please contact us within 48 hours of its arrival, as noted on the tracking information so we can make it right.
We offer the highest quality seeds and expect good to excellent results in germination. We want you to be successful growing and have provided you with information about the varieties and instructions for proper growing conditions. However, as with all agricultural products, we cannot guarantee your individual outcome. If you experience a failure, please contact us within 2 weeks of planting and no later than 90 days after purchase. If we ascertain that the seeds are defective, we will offer you replacement seeds, if available, or a comparable variety. Our liability is limited to the replacement of the seeds to personal home growers. Any shipping costs are not refundable. Redemption Seeds is not liable for any crop failure or loss. We do not guarantee seeds purchased in quantities that would constitute commercial use.
Shipping information is located on our Shipping Page and is part of our terms and conditions.
Thank you for Shopping Redemption Seeds!
Thank you for choosing our family business to serve your seed needs. We believe that YOU make a difference when you grow to provide for your family, whether it’s as a food source, or simply because you love to grow beautiful plants and flowers. We want to support you in your efforts and hope that you love growing as much as we do! Wishing you the BEST of Growing Success this Season! Wishing you the BEST of Growing Success this Season!
Redemption Seeds Family & Team
Collection of Personal Information
In order to provide you with products, services or information on our site, Redemption Seeds may collect personally identifiable information such as your name, address, email address, phone number, gender, date of birth, or other requested information. If you purchase products from Redemption Seeds, we may collect credit card billing information to complete the transaction. We do not collect any information unless you voluntarily provide it, however, it may be required if you elect to use certain services on our site. These may include (a) registering for an account; (b) sending us an email message; (c) signing up for offers from third party sites; (d) submitting your credit card or payment information when making a purchase; (e) submitting or posting a comment in discussion forums; (f) participating in surveys or promotions. We may also gather additional information in the future.
Use of Your Personal Information
Redemption Seeds collects and uses your personal information to operate its website and deliver the products and services you have requested, including order fulfillment, tracking shipments, communicating with you about your orders, and for future promotions. We may also use your information to inform you of other products or services available from Redemption Seeds and its affiliates.
Sharing Information with Third Parties
Redemption Seeds does not sell, rent or share its customer lists to third parties. We may share data as necessary with trusted partners to provide customer support, arrange for deliveries, send you email or postal mail, or to help perform statistical analysis. All such third parties are prohibited from using your information except to provide those services to Redemption Seeds and are required to maintain the confidentiality of your information. Redemption Seeds may disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edits of the law or comply with legal process served on Redemption Seeds or the site; (b) protect and defend the rights or property of Redemption Seeds; and/or (c) act under exigent circumstances to protect the personal safety of users of Redemption Seeds, our staff or the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know the categories of personal information that we disclosed about you. You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws to opt-out of the disclosure of your personal information. If you wish to do so, please contact us through our website contact page, via email or postal mail.
Tracking User Behavior/Collected Information and Cookies
We may include relevant links to other sites. We are not responsible for the content or privacy policies of other sites and encourage you to read the privacy policies of any such sites.
Security of Your Personal Information
Redemption Seeds secures your personal information from unauthorized use, access or disclosure using Secure Sockets Layer Protocol and a dedicated secure server. When your personal and credit card information is transmitted to other websites, it is protected through the use of this encryption. While the highest level of security is in effect, nothing is 100% guaranteed, thus you acknowledge that; (a) there are security limitations to the internet that are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
On receipt of a request from you, notwithstanding the exceptions below, we will delete any personal information from our records and request any service providers to do the same. We may not be able to comply with requests to delete your personal information if it is necessary to: (a)complete the transactions for which it was collected, fulfill terms of a written warranty or product recall in accordance with federal law, provide a good or service requested by you, or is reasonably anticipated necessary to our ongoing business relationship with you; (b) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible for that activity; (c) debug to identify and repair errors that impair existing intended functionality; (d) exercise free speech or another right provided by law; (e) comply with the California Electronic Communication Privacy Act; (f) enable solely internal uses that are reasonably aligned with your expectation based on your relationship with us; (g) comply with an existing legal obligation; (h) otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.
Children Under 18
Redemption Seeds does not knowingly collect personally identifiable information from children under age 18. If you are under the age of 18, you are not authorized to use this site.
Redemption Seeds may contact you via email for the purpose of promotions, alerts, confirmations of orders, surveys and other general communication and we may receive notification when those emails are opened or you click on a link therein. If you would like to stop receiving marketing or promotional communications, you may opt out of such by clicking on the UNSUBSCRIBE button on the email.
Changes to this Statement